Tag Archives : customer service

Consumer advocate: What is customer service?


Reading Time: 8 minutesI live in a fairly small town in Norway. It’s a place a lot of people visit, so it’s well served with hotels, both large and smaller. There is a certain amount of competition in the market, so they all try to offer the best possible experience. Except one, a small and apparently family run establishment. Ideally located in the…

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Consumer advocate: What can you expect from an expensive shirt?


Reading Time: 15 minutesWhile in Edinburgh this summer I happened to stop by Harvey Nichols and found their sale was on. I scored a cracking deal on a pair of Red Wing boots, and found an interesting shirt as well. The shirt is green, in a slightly military cut, and made from “Tencel“. This grabbed my attention, as I’d not come across it before.…

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Consumer Advocate: The Dr Martens #solegate saga part 2!


Reading Time: 3 minutesA while back I posted about how I discovered that my classic Dr Martens shoes had developed split soles (read the original post here!). Although four or five years since I had purchased them, they had seen little use and I was very surprised to find that the soles, while displaying marginal wear elsewhere, had split along the sides, opening…

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